Shipping policy

SHIPPING
Your order will be shipped worldwide in eco-friendly packaging and climate-neutral via DHL GoGreen (international: Expedited PREMIUM SHIPPING).

Shipping Costs & Delivery Times*
Germany: €6 — approx. 1–3 business days
Europe: €15.
Rest of the world: €19 — FREE SHIPPING ON ORDERS OVER €300.
EU, San Marino, Vatican City: Approx. 2-7 business days (depending on destination).
Other European countries: Approx. 4-10 business days (depending on destination).
Algeria, Türkiye, Georgia, Lebanon, Libya, Morocco, Tunisia, Egypt, Russia: Approx. 7-15 business days.
USA, Japan, Singapore, Canada, China, Hong Kong, Macau, South Korea, Taiwan, UAE: Approx. 10-15 business days.
Rest of the world: Delivery times vary — please contact us for details.

*Based on DHL experience. Delivery times cannot be guaranteed.
Express shipping is available upon request and must be arranged before placing your order.

Please contact us prior to checkout if you’d like express shipping – we‘ll confirm availability and quote the current rate.

SHIPMENTS TO CRISIS OR RISK REGIONS
For destinations affected by political unrest, natural disasters, or other extraordinary circumstances, we cannot accept liability for delays, loss, or damage occurring during transport.
Major carriers (such as DHL, UPS, or FedEx) may partially or completely exclude liability for shipments to such areas.
Since we have no control over carrier policies or handling in these regions, all shipments to crisis or risk zones are carried out at the recipient’s own risk. We recommend contacting us before placing an order to confirm current shipping conditions.

PROCESSING TIME & SHIPPING DURATION
CEDOUBLÉ stands for slow fashion — thoughtful, handcrafted shopping at a mindful pace. Every order is prepared with care and attention to detail by our small team. Even our handwritten cards take time and love.
We do not offer same-day or next-day shipping. If you need your order urgently, please let us know beforehand — we’ll do our best to help.
Depending on order volume, dispatch may take a few extra days.

SHIPPING CONFIRMATION & TRACKING
Once your order has been shipped, you’ll receive an email with your tracking number.
Please keep an eye on the shipment status independently and check updates regularly. You are responsible for monitoring your tracking information and responding if issues occur (e.g., if a package is held at a pick-up point, neighbor, or depot).
If something seems unusual in the tracking process, you can of course reach out — but please review the tracking link in your confirmation email first.

SHIPPING TO PACKSTATIONS (GERMANY ONLY)
You can have your parcel delivered to a DHL Packstation within Germany.
Please enter your Postnummer (in the “Company” field) and specify “Packstation + station number” along with the postal code and city.

CUSTOMS, DUTIES & IMPORT FEES (NON-EU ORDERS)
For deliveries outside the European Union, import duties, customs duties, or taxes may apply. To accommodate you in this case, we'll cover most of the shipping costs; for orders of €300 or more, we offer free shipping.

Please note: These charges are not levied by us, but by the respective recipient country. The amount and calculation are based exclusively on the internal regulations and laws of the destination country. CEDOUBLÉ has no influence on this; we merely pass on the fees incurred.

If a parcel is not collected from customs or returned to us, we reserve the right to deduct all related costs — including the original outbound shipping, return shipping, and any additional carrier or customs fees.