FAQs

About CEDOUBLÉ

CEDOUBLÉ is a non-seasonal D2C (direct to consumer) label for fashionable yet always 100% wearable shoes, bags and accessories. It was founded in 2021 in Osnabrück, Germany, by Christina-Maria Griesert and Celina Mönkediek.

CEDOUBLÉ is a female-led independent label residing in Germany. And we, the founders Christina und Celina, collected years-long of experience in the shoe industry prior to launching our very own brand. Now we handle everything ourselves – design, quality control, marketing, packaging, shipping, customer service and management of returns. Therefore, you can rest assured that all of our products have been tested personally by us and were treated with utmost care before they find their way to you – always packaged with love. In case you have any questions or requests, prior to purchasing or post-purchase, we will take care of the matters ourselves. You can get in touch with us directly in our shop through live chat or contact form, Instagram, Facebook or email

You want to know more about us? Click here, to read our story or follow us on Instagram for behind the scenes impressions, announcements and lots of fashion inspiration!

CEDOUBLÉ is a non-seasonal label. Sustainability is one of the greatest motivating forces for our operational and strategic decisions. Therefore, we focus on the following four cornerstones: Material, design, customer service and packaging. For us, being sustainable is a continuous process and we are dedicated to improve as we go forward.

In case you want to know more about how we at CEDOUBLÉ incorporate sustainability into our daily business, just click here.

Being a non-seasonal label, CEDOUBLÉ doesn’t adhere to classic spring/summer and fall/winter seasons or follows short-lived fashion trends. Our unique and timeless products are ordered in small quantities only and offered until they’re sold out. So, since there’s no typical end of season for us, there’s no end of season sale either. However, this also means that we don’t account for discounts – like many/most other brands do – right from the start when calculating our prices. Ultimately, this way, we can offer high quality, individually designed products at reasonable prices all year round. Further: A product that was purchased spontaneously/carelessly because of its reduced price and isn’t used/worn, will always end up being too expensive. Click here to learn about our thoughts on cost per wear.

CEDOUBLÉ is a D2C (direct to consumer) label and exclusively available online at cedouble.com. However, occasionally, you can check out and try on our products during pop-up events. In April & May 2024, CEDOUBLÉ will be part of the vārm & friends concept store in Hamburg, Germany. We’ll announce these kind of events on Instagram.

CEDOUBLÉ is a non-seasonal label. Meaning, our products are offered online as long as they’re available. As we order limited quantities only to avoid overproduction, it may happen that certain styles/colors/sizes sell out rather quickly. Whether we’ll be restocking depends on you and your demand. Kindly get in touch. and inform us when you are missing a style, particular color or size. Also, we’re happy to pick up on new requests for upcoming drops (e.g. a fresh color).

We take care of all matters personally. You may choose between the following ways of contacting us:

About our products

Depending on the model, our shoes fit differently. Therefore, we recommend that you refer back to the section “sizing and fit” of the respective model’s description prior to purchasing. Here you can also find our international size chart and all insole lengths. You would like to receive further personal assistance or you are looking for additional measurements? Of course! We are there for you at any time and together we’ll find the size that’s right for you. Just get in touch

Our sizing chart (EU/UK/US) as well as the insole length measurements of all our models and the corresponding sizes you can access here.

All our materials come from European suppliers only. Our leathers are sourced in state-of-the-art tanneries with many years of experience practicing this craft. All of them are awarded with the “gold standard” by the Leather Working Group, a non-profit organization. For our scrunchies (one of a kind pieces produced locally in Germany), we upcycle high-quality, pre-loved items (e.g. silk scarves and cashmere sweaters).

All of our products are produced in Europe (currently in Spain and Türkiye) exclusively.

We place utmost importance on your long-term satisfaction with our products. Should you have any complaint about a purchase, please do not hesitate to let us know.

We love that you care about caring. And we absolutely love to help you do just that: Care for your shoes. Here you can find useful basic knowledge around the topic of leather shoe care. Specific recommendations regarding individual products you can find in the respective product descriptions here in our shop or on the care advice cards that accompany your purchase. If you need further help, just get in touch

Ordering Process

We offer worldwide shipping. You can find delivery times, shipping costs and further information about shipping here.

Sure, you do not need to set up a customer account to place an order.

Of course. You can use the payment methods offered in our shop or, if you wish, pay via bank transfer. Just place your order via mail or Instagram. After the payment has been credited to our account, we will ship out your order.

When your package hasn’t been dispatched yet (in that case you will have received an email), we can change or cancel your order. Otherwise, unfortunately, this is not possible and you will have to bear the costs of sending back the package. If you have any questions regarding this topic, just reach out to us.

Should you want to change the delivery address after you have placed an order, please contact us as soon as possible as often times we will send out your order on the same day of your purchase. When your package hasn’t been dispatched yet (in that case you will have received an email), we can adjust your address. Otherwise, unfortunately, this is not possible. You can reach us via mail, Instagram, contact form or our chat function here in the shop.

Yes, you may exchange your shoes for another product. Whether it’s a different size, color or a whole different item. You do not have to place a new order but can simply request an exchange via mail, Instagram, contact form or our chat function here in the shop. In case of an exchange, the shipping costs will apply again. However, you may put sending back the initial product on hold until you have received and tried the new item(s). Also, this way you can compare items side by side. Afterwards, you can return anything you don’t wish to keep in one shipment. If you decide you want to keep the new item(s), the price will be offset with the amount already settled. Going about an exchange in that way preserves the environment as two potential returns will merge into one.
Generally, to avoid exchanges and returns (and by that preserving the environment and our wallets), we offer extensive personal customer care. Whether you have questions regarding fitting, comfort or styling options – we love to assist you at any time to come to a well-informed buying decision.

PAYMENT AND REFUND

We offer the payment methods below: 

  • Paypal
  • Credit Card (VISA, MasterCard, American Express, Maestro)
  • Klarna invoice
  • Klarna instant transfer
  • Apple Pay
  • Shop Pay
  • iDEAL
  • eps-transfer
  • Bancontact
  • Bank transfer (order via mail, telephone or Instagram)

Further information regarding our payment methods can be obtained here.

You can pay in your local currency.

As soon as we’ve received and examined the goods that you sent back, we will initiate a return payment (usually on the same day we have received the return package). Generally, the refund should be credited to your bank account within 1-3 days (depending on the original payment method).

SHIPPING AND RETURNS

Within Europe, shipping is free for purchases over €200, and from €300 we deliver to the rest of the world at our own expense. It is therefore worth placing orders together with friends or family members.

  • Germany: 6 € 
  • Accessories GER: 3 €
  • EU, UK, San Marino & Vatican City: 15 €
  • Sweden & Finland: 20 €
  • Other European countries (Norway, Iceland, Faroe Islands, Greenland, Montenegro, Serbia, Ukraine, Republic of Moldova, North Macedonia, Bosnia and Herzegovina): 20 €
  • Georgia, Israel, Algeria, Lebanon, Libya, Morocco, Türkiye, Tunisia, Egypt, Russia: 29 € 
  • USA, Japan, Singapore, South Korea, Macau, Hongkong, China, Taiwan, UAE, Canada: 35 € 
  • Rest of the world: 39 € 

Yes, within Germany you can also have your order delivered to a packing station. In addition to the NAME field, please also fill in the COMPANY field (please enter the POSTAL NUMBER here), the ADDRESS field (please enter "Packstation" and the THREE-DIGIT NUMBER of the Packstation here) and the ZIP CODE and CITY fields.

We will ship every day Monday through Thursday. When you order on these days of the week, your order will most likely be shipped out on the same day. If you order on Friday or the weekend, we will ship no later than Monday. You are in somewhat of a hurry? Together we can find a solution for sure. Just contact us at any time!

Most likely, your package will be sent out on the same day you have placed the order. Generally, you can expect your order to be shipped within 1-3 days for sure. The delivery within Germany usually takes 2-3 working days. Upon request, we can use expedited shipping. Please contact us before placing an order and let us know what you want to order and the date of arrival you’re aiming at. Delivery to Switzerland, within the EU as well as to the UK takes 4-10 working days (depending on the country). Estimated delivery times for other countries you can check here.

Absolutely, express shipment is an option. Please contact us ahead of placing an order via mail, Instagram Instagram or contact form if you need a speedy delivery. We will research the best way of shipment in terms of price and time and get back to you asap.

You can keep track of all items that were shipped out with DHL Standard or Express shipping (unless you contact us beforehand and agree to pay an additional fee, the tracing of socks and scrunchies is not possible). A link for online tracking will be in the email we send out after your order has been dispatched. In case you cannot find either email or link, simply contact us and we’ll be happy to let you know the tracking number once again. 

Delivery to Non-EU countries may be subject to taxes or custom duties in the recipient country and are the buyer’s responsibility. These charges are neither included in our product nor shipping prices. Your local customs office can inform you whether any taxes or fees will apply for your order. 

Yes, of course. You may send back your item(s) within 14 days of purchase when they show no signs of wear. Please announce your intent to return via mail, Instagram or contact form Then please send back your item(s), securely packaged including all original components of the box, to: 

CEDOUBLÉ
Griesert und Moenkediek GbR
Werner-von-Siemens-Str. 19
49124 Georgsmarienhuette 

The return costs are the buyer’s responsibility. While you are free to select the forwarder, the shipment has to have insurance for security on both sides. After we have received and examined the returned goods, we will issue a refund usually on the same day. This refund consists of the purchase price and the initial shipment costs to the original payment method unless we have agreed otherwise.

Don't worry. If your order is incomplete, incorrect or contains the wrong product, please contact us as soon as possible after receiving your order and send us a photo showing all contents of the package. Thank you for your assistance!

 

Please click here to learn more about the topic of returns. Kindly note: You are not required to give any reasons for your return. However, we highly appreciate this valuable information. Also, we kindly ask you not to order one style in more than one size to try at home as this predetermines returns. Instead, please take a look at our sizing guide here. Generally, any questions should be asked ahead of your purchase to avoid unnecessary returns. You can contact us for assistance at any time!

 

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